PROBLEM

POSSIBLE CAUSE

SOLUTION

• Printer will not turn on

• Discharged battery

• Recharge battery overnight.

• Charge LED not lighting when AC Adaptor is plugged in

• No AC power
• Bad AC adaptor

• Check AC outlet and Adaptor.

• Fully charge battery pack.

• Battery not charging

• Battery incorrectly installed or no AC

• Check battery installation and AC adaptor.

• Poor print quality

• Worn ribbon

• Replace ribbon.

• Paper not feeding

• Obstruction in paper path or improperly installed

• Check the paper path. Verify installation. Use paper with the correct thickness.

• Error LED on steady

• Print mechanism jam

• Low battery

• Press <FEED> to clear problem. If problem persists recharge battery or cycle power.

• Low-BAT LED on steady

• Low AC or battery

• Recharge battery.

• Prints illegible characters

• Improper Baud rate and parity

• Verify the printer and Host setting. Match, use test print to verify printer setting. In MS-DOS use "write direct to port" . In Windows use generic printer driver, print manager, and direct write to port.

• Printer will not print

• Improper cabling

• For MSP verify that PC's pins 6,8 and 20 are tied together. For MPP, make sure proper cable is in use , and that all 25 pins are connected straight through.